VICKI L Rzb

I REFUSE TO SPEND OVER $11 FOR ITEMS I NEVER ORDERED (3 RASPBERRY DESSERTS).

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ORDERED 3 SMALL DESSERTS; ALDI SENT 3 LARGE RASPBERRY TRAY DESSARTS AND CHARGED ME FOR THEM. REPLACED YOGURTS WITH SOMETHING I CAN NOT EAT.
View full review
Loss:
$14
Pros:
  • Delivery
Cons:
  • Delivery

Preferred solution: Full refund

User's recommendation: CHECK ORDERS RECEIVED VERY CAREFULLY; MAY BE INCORRECT AND OVERCHARGED.

Anonymous
map-marker Chesapeake, Virginia

Didn't receive 2items worth 22.00

I ordered crab cakes that said there were many in stock. How often is the website updated, because I didn't receive them. There is no way to get this resolved which ruined my dinner plans.
View full review

User's recommendation: It would have been nice to know if I wanted substitution also, it's frustrating that you're unable to talk to a live agent.

Anonymous
map-marker Chicago, Illinois

Product availibility

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been looking for the family pack of chicken Breast and the customer service rep I talked to was very helpful...Thank you for reaching out
View full review
Anonymous
map-marker Brecksville, Ohio

Behavior

Hiland Park mi costomer service is very bad they are behavior is bad i was everyday buy everything. 3 time they are bad bihivr with people
View full review
Ellen E Srz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Left something in cart at certain store

Aldi Grocery - Left something in cart at certain store
Just left two garlic strands in cart 1.69 ea theyre probably gone now. Cant go back to the store right away. Receipt below please ignore pen markings Needed to do calculations for a gathering Im having
View full review
Loss:
$3

Preferred solution: Let the company propose a solution

Maureen M Mdv
map-marker Rockville, Maryland

Customer Complaint

Aldi Grocery - Customer Complaint
Aldi Grocery - Customer Complaint - Image 2

Cashier, Selina @ Store #25, on Cyber Monday, November 29, 2012 at 7:00 pm, opened her register and motioned for me to enter register #2. Moments before, a young customer behind me rammed his cart in my back and I turned to see what was happening.

I said to him, What are you doing? Selina immediately downplayed the incident brushing me off and stating that it is okay, just go to register #2. I requested an apology from the young customer, about 13 yrs. old.

I proceeded to Register #2 with my cart, groceries, and a bag with four (4) Snack Packs cream cheese dip with pretzels to exchange for four(4) new Snack Packs due expiration dates. I immediately stated to Selina that I was returning i4 items in the bag and I had 4 new snack packs. My grocery total came to $27.28. I immediately knew that something was wrong.

I challenged the amount and noticed that Selina charged me for eight (8) snack packs when there should have been an even exchange. When I brought it to her attention, again she brushed me off and told me to move aside to get it straight because I was holding up her line. I responded that I would not move aside and that I would stand there until she corrected her error. Selina became rude saying that I never told her anything about a return/exchange and called the manager, Sandra, stating she just wasnt feeling any of this today.

She continued to banter with me stating that I never said anything to her; asking customers behind me if I said anything to her. I reminded her that her customer service was very poor and I felt ridiculed by her continued banter. I told her to hat I would definitely contact Corporate Office and Selina stated, Just do what you got to do. Sandra, the Manager, politely refunded my money and showed me the store number and the cashiers name.

Throughout this polite encounter with Sandra, Selina continues to banter about the issue with other customers and calling me names like stupid and dumb. I got my refund and exited the store to put my groceries in my vehicle. Selina came out the store and continued to banter about the issue with a co-worker clearly loud enough so that I could hear. I am a loyal Aldi customer for the past six (6) years and have never encountered such rudeness and impropriety as this.

I will never visit Store #25 for fear of bodily harm and ridicule from this Cashier. Surely, Aldi has employee programs for issues as this and I think Selina may need more customer service training.

I felt very low and ridiculed upon exiting the store.

My name is Maureen Morris, (202)468 ****. morrismaureen1258@***.com

View full review

Preferred solution: Apology

Mirta L Ahh
map-marker Sarasota, Florida

Forget product in the cart

I want to know if I can pick the product up that I forgot in the cart . Thank you the product it was 2 prosciutto
View full review
Loss:
$9

Preferred solution: The prosciutto

1 comment
Guest

No, I found and ate it. Thanks.

Paul L Vsn
map-marker Dayton, Ohio

Bad product

Bought 2-cans Happy Harvest cut green beans & cooked them in a chicken & rice dish, 20 minutes per the recipe. The beans are nothing but stringy fiber. Thought perhaps I didnt cook long enough so added another 10 minutes, but same result. I love Aldi products & service & this is the first time something was this bad. Guess Ill have to be careful buying canned goods in the future. This was part of a $75 order.
View full review

Preferred solution: Don’t want anything - just corrective action concerning where Aldi buys this product.

User's recommendation: Avoid the canned green beans.

Anonymous
map-marker Allen Park, Michigan

Was a cane turned in at southgate Michigan store in last 3 days

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Once I was able to speak to a person she was very courteous and helpful. Fortunately the cane has been found. Please thank the store manager for checking his store.
View full review
Nina V Kva

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ilion, New York

May have charged the wrong debit card!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aldi Grocery - May have charged the wrong debit card!
The last four digits of the charge card number doesnt match the last four on my card. Ive tried to get through with no results.
View full review
Pros:
  • Low prices
Cons:
  • Cannot contact

Preferred solution: I just want to speak to a customer service representative.

Tracy P Mdu

Rotten produce.

Aldi Grocery - Rotten produce.
Aldi Grocery - Rotten produce. - Image 2
Aldi Grocery - Rotten produce. - Image 3

Your order from ALDI was placed on December 17th, 2021 and delivered on December 18th, 2021 at 3:32 PM

22Items Found

1 Adjustment

ADJUSTMENTS (ALDI)1

REPLACEMENTS

Some of your items weren't available, so your shopper picked items based on replacements you approved and what was available.

Friendly Farms Light Sour Cream imageFriendly Farms Light Sour Cream (16 oz)

2 x $1.05

$2.10 Friendly Farms Sour Cream imageFriendly Farms Sour Cream (16 oz)

2 x $1.05

$2.10

ITEMS FOUND (ALDI)22

CANNED GOODS

Chef's Cupboard Condensed Cream of Chicken Soup imageChef's Cupboard Condensed Cream of Chicken Soup (10.5 oz)

2 x $0.55

$1.10

DRY GOODS & PASTA

Reggano Spaghetti image Reggano Spaghetti (32 oz)

1 x $1.55

$1.55

CANNED GOODS

Brookdale Chunk Chicken Breast image Brookdale Chunk Chicken Breast (12.5 oz)

2 x $2.75

$5.50

PANTRY

Burman's Steak Sauce imageBurman's Steak Sauce (10 oz)

2 x $1.09

$2.18

PRODUCE

Baking Potatoes, Bag imageBaking Potatoes, Bag (5 lb)

1 x $3.95

$3.95

White Mushroom imageWhite Mushroom (8 oz container)

1 x $1.55

$1.55

Iceberg Lettuce imageIceberg Lettuce (each)

1 x $1.89

$1.89

SNACKS

Benton's Pecan Shortbread Cookies imageBenton's Pecan Shortbread Cookies (13 oz)

2 x $1.55

$3.10

See more items ORDER TOTALS

Items Subtotal$95.22

Checkout Bag Tax or Fee$0.50

Sales Tax$0.18

Total$95.90 ending in 4036 CHARGES

Original Charge$95.90

Your card was temporarily authorized for $115.00. Your statement will reflect a final charge within 7 business days of order completion.

Learn more

Total Charged $95.90

View full review

Preferred solution: Let the company propose a solution

Nancy P Vjf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lincoln, Nebraska

File a complaint on store manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I returned items, 4 different receipts. 3 were recent, 1 was older.

Mgr saw the older receipt only and got angry. He said "We have to throw this stuff away." I said I knew that, so why did it matter if it sat in my car for 3 months, and also explained that there were other very recent items. He was very rude. (Description: short, 50ish, brown/ gray short hair w goatee, 28th & Yankee Hill Lincoln, NE)

Then I asked about a bottled drink I've been trying to buy for a month.

He claimed he got it in 4 times in the last week and sold out each time. Every flavor? Every bottle? Every day?

Plus there are several different kinds of flavors and there were NONE of any flavor, all week, all month. I got 1 bottle at our other location. He was sooo rude. A customer can be rude, not an employee.

(I was not rude, I was frustrated that he was giving a blanket answer to flavored bottled water that comes in 2 sizes and 8 flavors, and he was responding that customers come in and buy them in cases all at once. That's true, but not ALL flavors, all sizes and empty shelves for weeks. He refused to come look at the specific water I was speaking of, perhaps there's a supply problem.) I've never had a manager of any grocery store treat me like he did, mostly because of 1 old receipt.

I've never seen him before on any visit to that store. I'm furious, and I wish I could boycott the store, but that doesn't hurt him, it hurts me.

View full review
Pros:
  • Good prices
Cons:
  • Rude manager
  • You are not taking care customer
  • Terrible customer service

Preferred solution: Fire THAT manager. I want him GONE.

Elizabeth C Oho
map-marker Houston, Texas

Black garbage bags did not seal at the bottom

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was taking my trash out and all the trash got left into my trash can. I just noticed the bag was not sealed
View full review
Loss:
$4

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy this product

Rose Ann T
map-marker Onondaga, New York

Lost wallet in Ithaca

Cant call the store even to leave a message. Bad business that is anti consumer results in offended customers.a multi million dollar business shouldnt cry about not having enough staff to speak to customers. Very cold and insentivive. Thatcreates bad feelings about Aldi.
View full review

Preferred solution: A live person at my store to ask if they found my wallet.

User's recommendation: Be aware of this barbaric customer service

1 comment
Guest

Pro Tip: They don't publish their numbers on purpose. They have a limited staff that is there to make sure customers IN THE store get in and out as quickly as possible.

They don't have time for idiots who lose their wallets or someone who has not lived and wants to banter about. Shop elsewhere loser.

Helen C Ibr
map-marker Saint Peters, Missouri

Pricing

Pricing Price of eggs at one store Price of eggs at another store 2.64 Why the difference Can you please explain why this is the case
View full review
Pros:
  • Convenient
Cons:
  • Lack of easy way to lodge a complaint

Preferred solution: Price reduction

User's recommendation: Shop around

1 comment
Guest

The next time you're in one of those stores, go to aisle 5 and buy a life.

  • 1
  • ...
  • 60
  • 61
  • 62
  • 63
  • 64
  • ...
  • 155