Fairfax, Virginia
Not resolved
1.7
Details
1 comment

This is my 2nd time I write to you

This time it's about the weekly add that came out had strawberries in it for $159 pk.

I went to the store Saturday, and the lady manager said.....ohh I got the palette. but I can't get to it now, tomorrow morning at 6:30 am, it will be out on the shelf

I come the next day....same thing....I talk to her (Manager lady) she tells me the same thing....I said I asked you yesterday and you said I have the stuff in the storage but can't get to it.....come tomorrow at 6:30 and it will be on th shelves

I, as a customer expect an advertised item to be on the shelf all the time during the duration of the add......(not in the storage but I cant get to it now!!!)

If I was at another grocery store and asked an employee....not even a manager about an item and they know they have it.....they will dig it out from *** if it was that hard.....that's what I call customer service.....another lady asked her the same thing...she told her the same bull story

she was stocking chips on the shelves......

Shame on this customer service....if you can call it that!!!!

When you advertise something....you have the product on the shelves

I as a customer cannot come every day so I can get a pk or two of strawberries

That manger, if you can call her that.....needs a customer service review.....but then, I know that anytime you have an issue with a system....you look for the big boss.....apparently you don't train your mangers well enough...because if you did ....this wouldn't have happened!!

I am going to write this review in many many places on the net

I hope you rectify and correct your problems.....because it seems.....YOU Have TOO MANY

Product or Service Mentioned: Aldi Grocery Manager.

Reason of review: Poor customer service.

Aldi Grocery Cons: Management.

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Anonymous
#964435

I personally work for this company and that is not how things should be done., I am a manager and if we have it in my store you will be able to purchase it. I aplogize for this on the comapnies behalf, but we are not trained to neglect the customer. I hope this gives you a little ease in knowing.

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