I was at the Wood River, IL store the other day. Going thru the checkout.
Checkout girl named of Ashley didn't bother to even look at me nor say HOW ARE YOU? Nor did she say HELLO . Nor did she ask me IF I HAD FOUND EVERYTHING I NEEDED. .
which is what they are told to ask a customer. I really hate POOR CUSTOMER SERVICE. So, when she didn't bother to notice me I said to her HELLO and HOW ARE YOU? Then I said ISNT THAT WHAT YOU ARE SUPPOSE TO BE SAYING TO ME?
She then looked up at me with disdain and attitude written all over her face and still did not say a thing. It continually makes me wonder WHY Aldis will hire people such as this when someone like myself, seeking employment, they would not even consider hiring because I am not a kid in my 20s yet I have so much better customer service skills than the 'younger' people they seem to want to hire! Before I left I assured Mz Ashley that I would most definitely have a conversation with Mark the Manager about her POOR customer service skills. She again, looked at me with a nasty look.
She needs to be fired if you ask me. You just don't treat customers like THAT and expect to stay in business very long! Am I right? THANK YOU.
This store is the closest to me but I have to say that IF I continue to keep having to deal with this person at the store I will find elsewhere to shop. This is not the first time this same thing has happened to me at this store with rude employees.
Product or Service Mentioned: Aldi Grocery Manager.
Reason of review: Poor customer service.
Preferred solution: Fire employees that have POOR customer service and make customers feel bad about their shopping experience there. .
Aldi Grocery Cons: Poor customer service, Rude employee.