On August 27 @ approx. 5:12pm I had a very unfavorable experience with a cashier by the name of Eileen.
I am a loyal Aldi's customer and I frequently visit store #17 in Alsip, Ill. and many others across the city on a weekly basis and have never encountered a problem such as this before.
This particular Saturday afternoon upon my visit during checkout Eileen rung up my merchandise which totalled $54.87 I asked for $150.00 cash back.
Immediately Eileen responded "I don't have it" she told me she had $100.00. I told her I asked for $150.00 and if she could ask another cashier if they would possibly have the other $50.00 in their register.
Eileen looked at me and told me "THIS IS NOT A BANK". I could not believe that she indignantly made a response such as this.
I told Eileen that this was not the point and that my card agreement says that I can request this amount up to $200.00.
Eileen then calls across the store to another cashier who I believe was there from another store and he came to the register.
Eileen asked him if he had $200.00 in his register to give me for cash. I immediately corrected Eileen and told her I didn't ask for $200.00 I asked for $150.00 and told him he just needed to give her $50.00 because she had the $100.00 in her register.
The cashier gave her $50.00 out of his drawer. I thanked them both and proceeded to go and bag my groceries.
So while bagging I could hear Eileen talking very loud about the incident of me asking for this cash in which I ignored at first to another customer and as I was just about to leave the store I hear Eileen make another comment out loud.
I turned around to ask Eileen what was that she just said and she abruptly said again " THIS IS NOT A BANK ". I told Eileen to get over it and then the customer she was waiting on in which she was making these comments about the incident of me asking for cash had made a comment in which I told her to mind her own business.
Eileen was very unprofessional and Aldi's should teach her the process and procedure for cash withdrawals so no other customer will have to endure what I had to endure verbally from her.
Because I have visited many Aldi's in the city and never had a bad experience before I won't stop shopping at Aldi's because of one bad grape in the whole bunch.
I have contacted the Corp. Office to complain and I am waiting for a call back from the District Manager.
I am so furious though I think I will revisit the store and speak directly with a Manager s well who is in charge of that store. I really don't believe one was on site at the time of my visit since they were very short staffed that day.
Product or Service Mentioned: Aldi Grocery Cashier.