Sholanda, Store Manager, was talking on the phone on what sounded like a personal call for at least 10 minutes, while she checked out customers and while I waited to return a pet bed. She rolled her eyes and said into the phone, "I'll call you back." Clearly, she was angry that my matter interrupted her phone call.
I returned a pet bed 3 weeks after I purchased it, in brand new condition, tag attached, with original receipt. I paid $12.99 but only received $6.50 back. She's snatched the receipt from my hand, processed my return, slapped the money into my hand, slammed the register door shut and turned to the next customer. When I asked why I had not received my full purchase price, Sholanda snapped, "The price has gone down since you bought it, so you only get the current price back." When I mentioned that seemed unfair, considering that I had the receipt and returned it within 3 weeks.
She said, "Then don't shop here." I certainly won't shop at Aldi again. I had been a loyal customer for well over 12 years, spend $200/week there, have convinced friends, family and neighbors to shop there. I will relay my experience to them. If you pay full price you will only be refunded the lowest price, even if you promptly return the item.
If you pay full price today, but the item is reduced tomorrow and you return it tomorrow, unused, in original packaging, with the original receipt, you will only be refunded the lower price.
Buyer beware! If you shop at the Buffalo Grove Illinois store, expect to be treated rudely by Sholanda and don't you dare have the audacity to interrupt her personal phone call.
Product or Service Mentioned: Aldi Grocery Manager.
Reason of review: Poor customer service.