Today was my first and last experience with Aldi. I went to the new Aldi store in Richardson, Texas. At first I was a little disappointed with the lack of selection. However, the store offered a lot of bargains. So I was under the impression that I had made a good choice in deciding to give Aldi a try.
Upon leaving there was two long lines, therefore a man working the registers removed the closed sign on the end checkout and directed me to that lane. Two elderly ladies who where behind me also followed. While there was no cashier on the checkout lane I started unloading all my groceries. And patiently waited for a cashier...and waited, and waited.
The same man then opened the lane on the opposite side, and didn't think it was necessary to tell me that the lane he directed me to wasn't going to be opened. Eventually it was obvious that no cashier was coming to the lane I was in, so me and the two elderly ladies behind me packed up all our groceries and moved into another lane. A nice casher in the lane next to me helped me move all my groceries. After checking out I asked the casher who the man was who directed me to an empty lane was.
I was totally surprised to find out it was the manager of the store. I then proceed to talk to him, not expecting much, maybe a small apology for directing me to a lane and then never sending a cashier to that lane. But instead he insisted that he didn't remove the closed sign off the lane and take me out of the line, to have me wait in a dead line. I was shocked! And he did this in front of his employees who had witnessed everything.
Product or Service Mentioned: Aldi Grocery Cashier.