Seminole, Florida
Not resolved
4.3
Details
1 comment

I have been an Aldi customer since the early 1980's in Illinois & now in Florida. I usually shop at their location in Clearwater or Oldsmar Florida.

The employees and managers at these 2 stores are always exceptionally polite & courteous to the customers. Today Sunday 2/7/16 I was at their location in Seminole Florida & to pick up a couple of items. Upon checking out much to my surprise myself as well as the couple in front of me were treated very rude by your cashier, Corey. Neither of us had shopping carts since we each only had about 4 items today.

Corey was handling our items like they were garbage. He did not have a cart pulled up like the other cashiers do to place our items in. He did not greet us, he did not say our total & when finished he through my receipt at me, no thank you, nothing but a hostile face. Before leaving the store I found the manager on duty & told her about my experience.

Much to my surprise she was as rude as Corey. She told me that she was only the shift manager & that Corey was new, as if that made his rude behavior acceptable. I told her that being new is not an excuse for rude behavior & poor customer service, if anything I would assume a new person would be going out of their way to be extra nice to the customers. She did not care about my bad experience with Corey, she did not even apologize for his behavior.

I was very disappointed with Aldi today. Both Corey & the shift manager have terrible attitudes. I will be sure to never shop at this store in Seminole Florida again.

I am very sympathetic to the stresses of managing & working in a retail store, I did it for over 20 years myself. I never treated my customers with the disrespect I received today from Aldi.

Product or Service Mentioned: Aldi Grocery Cashier.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

  • RUDE MANAGER
  • Angry Salesperson
  • Cashier Attitude
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Namon
#1108199

The location on Missouri ave in Largo is much nicer (someimes there are pandandlers, but good staff) as well as the store off 19 in Clearwater.

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