For the last 4 weeks Aldi's at Courthouse Rd. Spotsylvania County,Va.
has not had many of the advertised specials from their circular. Shelves are not fully stocked. I spoke to the manager as well as to corporate customer service. The manager apologized,said they would not give rainchecks and that they had a warehouse issue.
The snippy manager at corporate customer service (Leticia) said there is a disclaimer about availability printed in the flyer so they are covered and that it is a "while they last" approach. Her response was robotic,staged and uncaring. For the record there was no delivery of the sale flat cut corned beef last week-none. Their attitude is not one of a winning responsible business and they appear to show contempt for their customers.
In addition to the lack of advertised sale items many regular items are also not available of late like romaine and bananas. If you shop the flyers and plan meals Aldi's will not work out for you.
Product or Service Mentioned: Aldi Grocery Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Aldi Grocery Pros: Prices and selection, Prices.
Aldi Grocery Cons: Way staff handled my situation and experience, Poor stocking of sale items, Poor stocking of regular non sale items.