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For the last 4 weeks Aldi's at Courthouse Rd. Spotsylvania County,Va.

has not had many of the advertised specials from their circular. Shelves are not fully stocked. I spoke to the manager as well as to corporate customer service. The manager apologized,said they would not give rainchecks and that they had a warehouse issue.

The snippy manager at corporate customer service (Leticia) said there is a disclaimer about availability printed in the flyer so they are covered and that it is a "while they last" approach. Her response was robotic,staged and uncaring. For the record there was no delivery of the sale flat cut corned beef last week-none. Their attitude is not one of a winning responsible business and they appear to show contempt for their customers.

In addition to the lack of advertised sale items many regular items are also not available of late like romaine and bananas. If you shop the flyers and plan meals Aldi's will not work out for you.

Product or Service Mentioned: Aldi Grocery Manager.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Aldi Grocery Pros: Prices and selection, Prices.

Aldi Grocery Cons: Way staff handled my situation and experience, Poor stocking of sale items, Poor stocking of regular non sale items.

  • Bait And Switch Or Incompetence
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Anonymous
#1777309

The same happens at our local Aldi. Items in sale paper are non existent (not sold out). We are told by staff that "they didn't send us any".

Anonymous
#1376113

Agree. Same *** happens here in Australia.

Frenzied shoppers lining up to grab some amazing special offers, only to find the store only got 2. It's basically fraud.

Anonymous
#1356183

For the record the flyers that have items in it that are not at the store all the time. Its called special purchase.

They warehouse that ships this special purchase sends it to the stores based on the sales that story does.

For example this store makes 100 k a month they will ship them 4 cases, now another store makes 50 k they will only be shipped 2 cases. So it really is while supply last.

Or first come deal. That is also why they can not do rain checks.

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