I was at the Wood River, Illinois Aldis today and did my shopping and went to check out. I hadn't
seen this crew cut blonde checkout guy before so I assumed he was new. He checked me out ok
BUT I was the only one that said THANK YOU. Isnt it their place to say THANK YOU and /or HAVE A
GOOD DAY after you just spent money there? I think it is. I think THAT is good customer service.
As I was packing my stuff I watched and listened and he seemed to say THANK YOU to others behind
me that he checked out. THAT alone made me feel AS IF there was some reason WHY he didn't feel
the need to say THANK YOU to me or be a bit more hospitable. I look for stuff like that when I am
shopping at a store. I am a stickler for GOOD customer service. I KNOW what good customer service
is and I expect it as I use to work in a store and ALWAYS tried to give good customer service to customers.
I mean, after all, its the customers that are keeping that business in business is it not? IF I feel like Im
being singled out by not being treated like every one else then I may not go to that store and spend
my money and if I don't spend my money there then that contributes to a loss for that store. If everyone
started to feel as I do then that would eventually mean a big LOSS for that store and eventually put
that store out of business. Am I right? Good customer service is the bedrock for any business
staying in business. I hope to not have to be checked out by this new blonde guy again. They will hire
a 'kid' like that that does not give good customer service BUT they wouldn't hire someone a little older
such as myself WITH good customer service. THAT alone makes me SO mad with Aldi's.
Reason of review: Poor customer service.
Preferred solution: Im sorry BUT if your employee is going to treat me with disrespect and not give me good customer service then my only sollution is for you to get rid of him. Sorry. Hire older workers that have good customer service and not just young kids. .
Aldi Grocery Cons: Rude employees.