Skip to content
  • Login
Aldi Grocery

Aldi Grocery
Reviews and Complaints

www.aldi.us
What is your customer experience with Aldi Grocery?
Show reviews that mention
store customer service aldi customer service order manager items phone people
Filter review
Sort by
Annette B Jsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No cashiers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 03, 2025

Kind, polite, helpful. Thanked me for being nice.

Original review Apr 02, 2025

This one cashier doing a great job at Lebanon Aldi was by herself with no help. And there was a crowd.

I wanted more help sent there for her. She was doing a super job.

Please give her a raise. Nice store, great cashier.

View full review
Pros:
  • Clean good cashier good prices
Reather Cbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

I want Aldi's Ewing NJ store to continue to Sell Vegan and Vegetarian

Continue to Sell Vegan and Vegetarian food products. I have been a loyal customer since day one.

I love the variety and amount of Vegan and Vegetarian products you sell at your Ewing NJ store. Now; today I was informed that you are discontinuing.

selling those products, they were the reason I shopped at your store at least 5days out of the week and weekend. I know I might

View full review
Hughes Jsg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hayward, California

Bad food

I purchased a watermelon because I had guests coming to town. Despite the outward appearance and sound of rightness, when I cut into it it was not even close to being ripe.

I want to exchange or I want a refund.

And of course trying to get hold of Aldi is almost impossible for an issue like this. It's getting more and more difficult is customers to communicate in a two-way fashion to resolve adding to frustration!

View full review
Anonymous
map-marker Dunkirk, New York

Complain about sanitation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

With the excuses of why the bathroom is dirty I feel nothing will change. Maybe the health department needs to get involved.

View full review

User's recommendation: Keep complaining to corporate

Josiel Neg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, North Carolina

Got a case of Pure Life water I didn’t order. The lady said it was from Aldi. Afraid to drink it!

Received a case of 35 Pure Life waters that I didnt order. Afraid to drink it.

Was this a gift from Aldi. ???

View full review

User's recommendation: Be careful!

Anna F Dqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Galt, California

Employee almost hit fiancé with Broom aggressively

Rude co-workers at Aldi's in Navarre, Florida. Cashier named Katherine and employee named Meme, who almost hit my fiancé aggressively with a broom.

I contacted assistant managers and left my phone number for the main manager with no response. I checked Aldi's in Navarre reviews, and these two females have been treating shoppers in this manner for nine months; they need to be fired.

View full review

User's recommendation: See reviews

Annalyssa Dlp
map-marker Phoenix, Arizona

Tried to order for pickup. Items not available. Do I get charged a fee?

Tried to buy a featured item 2 days after ad came out. None on store.

Got ad sent to my phone so tried to get item for pick up..not available again. Order canceled. Then tried ordering it again for this Thursday.

Talked to store manager and was told they only got one delivery. So, never got it.

View full review

User's recommendation: Have sale items available for more than 2 days!

Anonymous
map-marker Concord, North Carolina

Bad product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Handled at store level as well as at a corporate level. Company very responsive to issue. Will continue to shop there.

View full review

User's recommendation: Pay close attention to your product for possible foreign objects in them.

Lorean Rkk
map-marker Morristown, Tennessee

I can’t believe they have policy for constant hoarding!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Pretend they care. Someone is constantly hoarding cottage cheese.

Ive tried Tuesday and Thursday, days after shipments, several times only to find no cottage cheese. Sunday nights your first isle is is almost completely emptyy

View full review
Toy Sae
map-marker Fort Worth, Texas

Poor made in China product.Square nesting plant stand

These stands are not attached to each other and are made to fall over imho. Aldis needs to cease selling this product with a really poor design.Do not buy

View full review

User's recommendation: Do not buy the Square Nesting Flower Steps model 844660

Aralynn Ymi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Union Grove, Wisconsin

Delivered groceries to wrong address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

My three very full bags of groceries were delivered to the wrong apartment building. My car is in the shop and I was unable to walk over there as I have an almost 2-year-old granddaughter that Im watching and I didnt wanna take her out in these below freezing temperatures.

View full review

User's recommendation: Be aware that you may not receive your groceries if you live in an apartment

Lisa M Jab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

Defective cabinet, and after numerous attempts at the actual store, I have called the numbers on the warranty, and nobody answers ever. After-sales support is a bogus phone number on their part. I'm a loyal Aldi shopper, but I am rethinking that soon.

View full review
Loss:
$74
Pros:
  • Great prices and good food
Cons:
  • Not happy with lack of communication and customer service

Preferred solution: Full refund

Vickey Vrq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Placerville, California

The cashier was ready to start a fistfight with a wine bottle because I explained to her that I couldn’t move any further up the line until she was done my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Aldi Grocery - The cashier was ready to start a fistfight with a wine bottle because I...
Contains 1 confidential file for company representatives

I started to get belittled by her. She told me if I had a problem and I didnt have a problem.

I just needed to get all my groceries on there so I can get checked out. She held up a big white wine bottle and told me in front of all the store decided to tell me off, and when I put her in our place, the people in line started to yell at me because they wanted to leave the store. They didnt hear that she was abusive to me and the client after me because her impatience, incompetence situation with a very intolerable employee who doesnt like her job obviously because she was miserable at customer service.

The soft touch from start to finish was a waste on her in all her training please retrain or immediately expel her from the line. She deserves nothing but what she gives to others and thats all I said.

View full review

User's recommendation: Never agaim

2 comments
Kemoni Zga

If you are old enough to drink, you are old enough, or should be old enough to behave better. Shame on you.

Guest

"the people in line started to yell at me " So, it wasn't just the cashier that was over your nonsense? Love how you lied on someone and told on yourself at the same time. Lame...

View more comments (1)
Velvie Umj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milford, Delaware

Order not available

Aldi Grocery - Order not available

Was at the store parked and marked as parked for 10 minutes BEFORE CLOSING TIME and then the store says closed and my order isnt available anymore.

View full review

User's recommendation: Don’t use pick up, go elsewhere because now I’ve got to wait for my card to be refunded and have no order to pick up.

Resolved
Ruffus Wqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Niles, Ohio

Resolved: Speak to rep

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The ground beef had to be returned as it doesn't stick together to make anything. And the quality of the chicken is stringy and many bad parts left on adding to cost consumers cost.

Quality of produce and diversity of produce has gone down exponentially. Worried too much about junk aisle and wine selection but other products quality or selection is poor.

View full review

User's recommendation: Meat quality is poor and quality/availability of produce is also poor.