Contact Aldi Grocery Customer Service
Aldi Grocery Phone Numbers and Emails
Toll-Free Number:
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(800) 325-7894
General Info:
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(855) 955-2534Stores
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(630) 879-8100
Aldi Grocery Email:
How to Contact Aldi Grocery Customer Service?
Most Popular Number:
| Total calls: 12 715 | Issues resolved: 357 | Last call: May 20, 2025 |
Aldi Grocery Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aldi Grocery Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aldi Grocery is 8003257894. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Aldi Grocery may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aldi Grocery Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aldi Grocery is 8003257894. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 62% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Aldi Grocery may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Aldi Grocery mainly because of request for information, product/ service, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Aldi Grocery is help@instacart.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Aldi Grocery Website:
Aldi Grocery Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00 am - 5:00 pm (EST)
Aldi Grocery Customer Service Reviews
This was a total waste of time writing and explaining, and then having the answers that you gave. then wanting to explain how to repair my computer. What the heck what does a service technician have to do with Aldi and my computer and my questions like I said this was a total waste of time
Pretend they care. Someone is constantly hoarding cottage cheese.
Ive tried Tuesday and Thursday, days after shipments, several times only to find no cottage cheese. Sunday nights your first isle is is almost completely emptyy
Make a list items you want to purchase. Youre lucky if they have 30% of them.
The other day they had no berries, mangoes, tiger shrimp, corn beef (which was advertised and it was the day the sale started 2 hours after opening), bananas, honey crisp apples, etc.
They have been out of pizza dough and prepacked ham for over a month. Its not worth the time to go.
I LIVED Aldi's .UNTILL MY LAST VISIT!! I didn't have cash it my debit card to pay for the food.
He pushed
TOTALLY HUMILIATED..GAD A CART FULL OF GROCERIES. And turns out could not use my OTC Benefit /Mastercard/Debit Card because it doesn't have a pin.
The cashier was very hard on me..I'm 76 yrs old, a cancer patient. Don't get out much and needed FOOD!!
He pushed my cart aside told me to get out of the line and call cust serv. By this time 7 people waiting .I was totally humiliated..I was so physically shaken I had to leave the store.
.with $45.00 worth of groceries in the cart. The customer service rep awarded me $10!??? gift card .huh?? TEN DOLLARS??
Like a slap in the face really. I should have gotten AT LEAST $40-50.
AT This time I don't think zi will return to Aldi. Shop elsewhere.
How Good is Aldi Grocery's Customer Service?
Employees are unfriendly and act like customers are a chore. Maybe they need attitude adjustments or to find a new job.
Kind, polite, helpful. Thanked me for being nice.
The event was horrific. And the REFUSAL to connect me to supervisory personnel remain apalling
There is no customer service that I can find. I like the store, but forget about trying to contact anyone
The Aldi store I go to itself gets a solid 9/10. Prices are great, employees are friendly and accomodating, and the selection is good. Customer service is where it is lacking because you can never get ahold of anyone at all. You cannot contact specific stores nor can you ever seem to get ahold of someone in a call center.
She was very helpful and understanding of my situation.
Summary of Aldi Grocery Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aldi Grocery?
Request for Information Question:
- “Question about purchase”
- “Question about receipt”
- “Check my balance”
Product/ Service Question:
- “Complaints”
- “Complaint”
- “Product ossue”
Payments and Charges Question:
- “Lost credit card”
- “Charged twice for 1 order...on this day the computer system went down while I was checking out”
- “They charged me for three pizzas I only got two”
Employment Question:
- “Job”
- “Job follow up”
- “To ask if they hire 18 year olds for a summer job”
Shipping and Delivery Question:
- “Wrong item”
- “Delivery items inadequate”
- “Rotten avocados delivered”
Cards Question:
- “Do you take Humana other cards”
- “I lost my card do you have a lost and found”
- “Gift card”
Staff Question:
- “Service issue”
- “Customer service”
- Poor customer service and they forgot items in my pick up order
Website/ Application Question:
- “Application that I submitted”
- “Application”
- “Why didn’t my online app work, it won’t let me order for pick up”
Return/ Replace Question:
- “Order change”
- “Return policy”
- “Return”
Refund Question:
- “Get my refund on food bought and instacart dropped off somewhere else which I still have not found”
- “Refund”
- “You didn't refund my money”
Account Question:
- “I have an interview at 300 today and the email won't show me how log on. Could really a person ton help me. Thanks”
- “To see if they accept Humana spending account cards”
- “I am that user but cannot find a password that is accepted”
Activation/ Cancellation Question:
- “Need to cancel order”
- “Cancel Aldi annual contact”
- “Cancel an order”
Other Question:
- “Order onlinne”
- “Price difference”
- “Prices”
Compare Aldi Grocery Customer Service To
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