On all of Aldi's products you find "100% SATISFACTION GUARANTEED" (No more 'Double money back'). On July 03,2012, I attempted to return approx.
10 unopened items- 3 of them where the same kinds(Barbecue Sauce, Tomato Ketchup, Lemon Pepper dressing and Graham Crackers). The rude manager Marcus @14708, Mack Ave in Detroit, MI disregarded the 'policy' and what I believe to be a violation of the FTC/Consumer rights laws by blatantly refusing my request to exchange/return the items. I spend over $500. every month at AlDI's and I have 3 of my children shopping there for their family EVERY MONTH spending over $1,200.
ALDI's loss will be greater than the exchange or return of "10 items" and what I believe to be a violation of law-I'm looking more into.
Now, this complaint is not to say that ALDI's all around business practice is like the aforementioned, how- ever, even though 'one bad apple don't spoil the whole bunch' it does tell you about the environment the others are exposed to.
Poor managerial training can take an entire company down!
Product or Service Mentioned: Aldi Grocery Manager.