Saint Louis, Missouri
Not resolved

The store was closed when I got there. I was at the door at 8:54PM.

I was told by the security guard that they close the store at 8:55 PM, although the sign on the door says that they close at 9:00PM. I find this to be dishonest. When I explained that I only needed to purchase some milk and cereal, I was further rebuffed and told that that was too bad. I do not find it unreasonable to expect a store who advertises that they remain open until 9:00PM to do so.

I have been a store manager.

I never allowed a store to refuse to allow a customer to purchase items if they entered the store during stated store hours. That is simply bad business.

Product or Service Mentioned: Aldi Grocery Customer Care.

Reason of review: Poor customer service.

Aldi Grocery Pros: Value, Price, Products.

Aldi Grocery Cons: Poor customer service.

  • Customer Service and Delviery
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