Cincinnati, Ohio
2.5K views
21 comments

Obviously not a complaint. Ive been with aldi for 4years im a shift manager.

Ive seen numerous complaints here about "1 worker" or no credit cards or buying your own bags. Heres the deal with aldi. Their is never only 1 worker. There may be 1 person with 1 lane open.

Our rules are, when a 4th person enters the line, that cashier is supposed to open the other register. If they arent doing this, tell them and they will open another lane! Alot of people dont open another lane if they have a line with small orders. You save money by bagging your own things, company isnt paying for a bagger.

You DONT have to buy our bags either! Bring your own, find boxes in the store, people use laundry baskets!! Yes your debit card (pin number!!!) may charge a few cents to use but credit cards take a percentage out of companys so if we took credit out prices will RAISE. And aldi doesnt charge to use debit, YOUR BANK does it.

Just like anywhere, people can be rude or have a bad day, you can always say something to the store manager about this. Our numbers are not listed anywhere so you cannot call to complain. Also, we ring items up quickly because we are timed on this and many things. Also on timers for seconds in between customers.

We are payed almost 3times higher than min wage because we are productive and 1 of us actually equals almost 3 people. Ways to help us, take all your items out of bags or boxes and have money ready and swipe your debit and enter pin after we ring first item. And please keep your hands out of the carts!! We are fast and could smash your hands, and take kids out of carts, we cannot be quick if we are placing items are kids.

And if we pull up a spare cart to put your items in, dont stand in line to get your things, step away and return cart when your done and we can keep our line moving. Anybody can be a ***, aldi kroger walmart, ask for the store manager or shift manger, if they are jerks than ask what the store number is ( not phone number its a 2digit) and you can get online and look up that store and complain. District managers will always contact you. And ps!!!

When you turn in an application and ask to speak with a manager, your wasting your time and ours.

Managers do not hire!! Only the dm (district manager) can hire.

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Anonymous
#859297

WOW. Having read all of the comments I can see that a great deal of my American brothers and sisters are lost in the illusion of "the customer is always right".

Before starting I should let you know I work for Aldi as a Deputy Manager in the United Kingdom. Also I am a born and raised American myself. This is a German company! A nation held in high regards for fast hard working efficient people.

As a grocery store Aldi is one of the fast growing and spreading chains in the world today! Why? because they don't take rubbish from anyone including their customers. In training we are told not to take customers to the product the cant find this wastes time (money) instead tell the customer, take a step towards, and point.

If ya want it bad enough you will find it! If you forget and item an remember as ringing up we will suspend your purchase push your cart away and move on to the next person. Then you can wait in line and try again! To those who have heard horror stories about working for Aldi remember everyone is different!

I have worked in two different stores and was transferred to the store I wanted a week after asking! Never have I felt anything less than the respect I deserve from other staff above or below me! I have worked under fools but following complaints procedure these issues are dealt with in a way that is unique to Aldi making it possible for both parties to continue working peaceably.

To the customers this is an Aldi a discount grocery store. Aldi stands for Albrech(the founders) Discount the company aim is the best product possible for the cheapest price possible.

I can confirm that ALL of our own brand products are made and packed in the same factories as name brand products and are exactly the same recipes as Kellogs, Nestle, Hovis, Heinz, and more. Ours come off the line first and are shipped last meaning that by the total of 6 hours they are the oldest products and are worth less but I bet you wont taste the difference! So now knowing that your Kellogs corn flakes and rice crispies are the same as Aldi own brand you realise we have a lot of work to bring the price down further for you! So we bring pallets of product onto the shop floor to work, it might get in your way but deal with it the aisle is large enough to fit two pallets and a shopping cart!

If we run out of product deal with it on average an Aldi store warehouse is 75% smaller than other supermarkets meaning the land cost is much smaller but it does mean we are more likely to sell out! There is a way to go through the tills without being rushed! get shopping cart bags. They are cheap!

they clip into your cart and as you shop fill them. Then empty the contents onto the till belt, clip the bags back in and turn your cart around, at this time prep your money or card and let the cashier fill your cart taking anything soft or fragile and setting them to the side to put in yourself at the very end. The experience at Aldi is not about customer service in the slow cheery fashion you may be accustom to. Customer service at Aldi is about not wasting our time or yours and doing anything possible to bring you the best product around for the best price around.

If product wise you feel cheated keep your receipt and find a manager we will sort it out. If you have already left the store I say again keep your receipt, call customer services (the number is online and in our weekly magazine which can be found near the entrance and/or exit) they have the ability to refund and do things we are not allowed to do in store. And customers please remember this you might spend a 100 in store today but that gives you no more right to do anything that the person buying mints for 0.35 and we will treat you as such! Also your 100 is nothing compared to our staff!

In walmart the may cherish customer over staff but we cherish staff over customer.

If you give my cashier a hard time I will take your cart away and send you out of the store regardless of how much you would spend with us! A stress employee is a slow and sloppy one who will not be efficient if you make that happen over the space of a day that could cost us 1.5 grand over their shift so your 100 shopping cart is nothing.

Anonymous
#859732
@Chris

Wish every store manager and DM felt that way. If they did I may not have gotten fired over a "(supposedly a customer complaint)". Sometimes the US is not the best in this detail of life.

Anonymous
#808361

I bought lactose intolerant milk and it said good till April 24th it went bad April 19th I put it in my mouth to drink and it was horrible anyway I need to take this back can I do this without my receipt I don't save my receipt. horrible horrible horrible taste :(

Anonymous
#1062508
@sweetpea

I work in an Aldi store in the uk & we accept not having receipts ( I always double check with a manager, but I've never had them say no because we are all about making the customers happy. The more they're happy with their service the more they'll come back to the store) :)

Anonymous
#723425

you say you gauntee the food is great.... well if its broken dented or crushed due to the cashier having to throw the food to hurry how is that any good

Anonymous
#1062509
@mini me

I work in a store in the UK. We have to go fast, but we don't put anything in the trolley.

That is down to the customer. If something is broken it can be replaced. If you we can see they are struggling to keep up then, I'd help them out. The reason for the speed is to keep the prices low & ive seen the prices go up the more people try & pack, it takes to long to pack.

Everyone's different though.

So if it's not for you. Then no one is forcing you to shop there.

Anonymous
#675670

THIS PERSON HAS A SERIOUSLY CLOUDED VISION OF WHAT HER JOB REALLY IS. IT IS IN NO WAY THE CONSUMERS "JOB" TO HELP YOU OUT.

WE ARE THERE TO GET THE SERVICE THAT WE EXPECT...AND MIGHT I ADD...PROVIDE YOU YOUR CHECK FOR WHICH YOU ARE PAID! I KNOW FOR MYSELF--I WILL MOVE AT THE "SPEED" I CHOOSE AND BECAUSE YOU CHOOSE TO MOVE FAST AND BREAK MY EGGS FOR EXAMPLE...YOU CAN REPLACE THEM. I DO NOT SHOP AT A STORE TO BE TREATED AS IF I AM A NUMBER AND NOT A NAME.

IF YOU HAVE A PROBLEM WITH US CONSUMERS...PERHAPS "YOU" NEED TO FIND A NEW JOB!! AND LASTLY, MIGHT I ADD, IF ALDI'S GOAL IS TO PROVIDE THIS SORT OF SERVICE, THEN I THINK IT'S JUST A MATTER OF TIME BEFORE THEY BECOME NON-EXISTANT!!!

Anonymous
#686980
@N/A

Aldi is there to provide "YOU" with cost-efficient PRODUCT that's easy on "YOUR" pocketbook, a very small price to pay I'd say for what "YOU" consider to be a less than SUPERB experience through the checkout line. I mean, REALLY?!?

If being a little more (what I like to call) "efficient" and less "chitty chatty" means saving "US CONSUMERS" $$$, then quit your whining. And MIGHT I ADD, the low prices are a privilege, not a right, when comparing them to your other local supermarkets. But seriously, if "YOU" need to consistently surround "YOURSELF" with people who make "YOU" feel all warm and fuzzy inside... then get a therapist, or a dog, or find a support group perhaps?

Or you could always go to "CHEERS"...

YOU know, where everybody knows "YOUR" name! ;)

Anonymous
#1062515
@Anonymous

Ahmen!!! At the end of the day of you don't like the way Aldi is trying to be a little more efficient then don't shop there.

They won't be losing out too much as their prices are so cheap people would rather sacrifice a little something like the speed they are going at. I know I would.

If something breaks then it should get replaced as accidents happen. I believe a lot of people would rather it this way hence why it's doing so well & doing a lot better than other supermarkets.

Anonymous
#710305
@N/A

your actually so pathetic....really? get a life you said mother of three who's husband is most likely cheating on because you're such a up-tight whiny ***.

You're a joke! ha

Anonymous
#756738
@N/A

I have to say that this sounds like the words of a spoiled little American. I am American and an employee of Aldi.

I can't count the number of times I have been held up in a line way to long bc the cashier was incompetent and inefficient. I have walked out off line and bought nothing at places like Walmart Costco Target... etc. You can't have what you want all the time.

Please keep in mind that Aldi is a strong company in many countries other than the US. We are actually a German based company and it shows. I'm proud to work for a company that understands time is money. Also I am sure that if your eggs are broken, they can be replaced.

Clearly you like the low prices but not how we are able to provide them. It's like enjoying a steak but being upset that they had to kill the cow. If you aren't happy with the service, shop elsewhere bc the policies are not changing anytime soon. You people always want to have your cake and eat it too.

Good luck with that attitude. Though I will never know it, I hope I have the opportunity to serve you one day. You will be surprised at the high quality of care service and commitment you will be shown, even with your snooty attitude. I pride myself on such and I earn my check through hard labor and service.

So go support your slow moving chains that over charge you for the simplest off things and add hidden price raises for plastic bags that you probably never use and are bad for the environment. You rock.

It's your world! Hahaha

Anonymous
#805453
@N/A

I am more inclined to believe that the help is the issue and not the store.Lets be honest the cashiers are not the most academically schooled people you will ever meet.Customer service is for the most part flunkies you will find every ware.Aldi's pays the cashiers much better than most you would expect there help to match the wage.I'm sure that there are people that would jump at the job today, and show common respect.

Greenley
#806473
@Yankee go home

A half dozen run-on sentences, along with such classics as:

"lets" "every ware" "expect there help"

And you have the balls to insult cashiers and those in customer service? :grin

Anonymous
#1062520
@Yankee go home

Not all of them are 'flunkies' I work for Aldi in the UK & appreciate the pay I am on. I applied for the job 3 times because I wanted to get out of the previous job I was at, of which I was being paid below minimum wage & treated like ***.

Where as now I love my job at Aldi. If I get respect from the customers then they'll get respect from me. I try & help them out as much as possible. I know I get a lot of positive feedback from customers because of the help I've given.

So not all of us Aldi workers are the same. Some of us know common respect regardless of what grades we came out of school with. I've been brought up to have respect for others & I get respect back.

My manager shows me a lot of respect which is amazing. So something you need to remember is everyone is different.

Anonymous
#807044
@N/A

My head isn't up my a.r.s.e such as yourself N/A, so I'll still shop there. Please shop elsewhere N/A (this must be your real name, since it's letters instead of numbers.

I like it.

It fits.). I'm sick and tired of you double-wide hambeasts taking up the entire width of the isle.

Anonymous
#673970

The "I work for Aldi" piece is so poorly written, it's hard to take it seriously. Poor grammar.

wrong use of words, etc. The misuse of "your", instead of "you're" is a national epidemic.

Anonymous
#807045
@Bigband

your can say that agian!

Anonymous
#662969

As a customer I'm saying they are not here to make your job easier! It's yours to make their lives easier because if it wasn't for the customer then u wouldn't be have a job.

Second y'all should really treat your employees better!!! I havent heard anything but bad stuff about that company and the managers and shift leads. As a manager don't you remember what it was like on the bottom?? Or has the job gone to your head that much!!!

I work at walgreens and I have to say all my managers and shift leads are awesome and as a cashier I love working there!!

The company actually gives a *** about us!!! :(

patsy
#663175
@Retail cashier

Every store is so different it always depends on the store manager as to how morale is. Even if 2 stores have the same DM they can have different rules it is all what the manager of that particular store wants.

And whether you are liked by that manager or not.

Most of the time it depends on how young you are and if you are in their little click or not. If not they make your life pretty miserable, and asking for a transfer to another store not likely and who only knows why.

Anonymous
#1062512
@Retail cashier

Hey there! I work in an Aldi store in the UK.

Right now I'm actually enjoying working there. I think like most jobs it has it's good days & bad days. It is all dependant on how the customers are towards you & who you do & don't get along with on your shifts (luckily for me I get on with pretty much everyone) ever store is different & ran by different people so I think that contributes massively.

The pay is definitely above minimum wage so that's definitely a plus. Aldi is the best paid supermarket in the UK & I'm quite proud to work for the store that I work at :)

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