Yes, it's ridiculous and unprofessional *** to not have a local store number. I can't even find a corporate number!
You have to email them and also provide too much contact info. Why can't they simply just answer a damn question and be done with it? It's way too much hoop jumping for my liking. Great customer service within a business demands availability and communication in all areas.
It's crucial ! Every place of business should have a phone number. They can use headsets to be more accessible and mobile throughout the store if necessary. They have a run and gun no frills mentality in the store anyway.
They want you in and the *** out as fast as possible. I have always hated that. It's like trying to coordinate a jewel heist. Stress is the price one pays to save a few dimes.
I go to Aldi once in awhile to pick up specialty and seasonal items. I would like to ideally call first to see if they have the items before I head out and possible waste my time if they don't have the item(s).
Product or Service Mentioned: Aldi Grocery Customer Care.
Reason of review: Poor customer service.