I had a similar experience at Aldi's in Bay City, MI. I bought a frozen turkey. When I got home I found out that the company I had planned on coming for Thanksgiving were not able to come. I took the frozen, sealed, intact turkey back to Aldi's and asked the manager, Mary, 'what the store policy was on returns'?
She asked, "why?"
I explained that my husband & I would never be able to eat all that turkey and would like to return it.
Mary became very rude and abrupt while saying, "Well, we cant sell it! It's the State Law!"
I was overcome with how loud and rude she was. She walked away from me and pretended to be busy doing something else. I stood by the cash register and asked the other clerk 'why was she treating me so terribly?' the other clerk completely ignored me. Several other customers were staring at me as if I caused world war III. I was so hurt. I have never been treated like that. When Mary returned I asked her "why are you taking this so personally and treating me so terribly?" She would not look at me. She asked me my phone number, rang something up on the till, and handed me my refund, while displaying a look of disdain at me. It was completely humiliating and totally unwarranted.
I thought about the policy of not being able to sell that turkey. Why not give it to the employee's? or the homeless? instead of tossing it. Anyway, it was an awful experience to say the least.
Product or Service Mentioned: Aldi Grocery Manager.
Reason of review: Poor customer service.
Aldi Grocery Cons: Managers attitude.