Barnsley, Barnsley
Not resolved
1.8
Details
1 comment

Returned a faulty product with the receipt, sum to be refunded was 34.99 gbp. Upon checking my receipt, found that I had only been refunded 24.99 gbp. Took the matter up with the checkout person and was told that the goods were 24.99 gbp on the system, she then checked the receipt that had been given to her and refunded the missing 10gbp. No apology was given by herself or the store manager. Clearly, had I not spotted the lapse sooner I would have had no reasonable chance of a refund. I do not think that this could have easily happened at one of our UK big 4, because their staff do not operate under the German yoke.

Stephen Sayles

Barnsley

Product or Service Mentioned: Aldi Grocery Manager.

Reason of review: Poor customer service.

Aldi Grocery Cons: Customer service.

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Anonymous
#1125493

I am sorry they hurt your feelings by not apologizing but they did correct the problem.

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