Fort Worth, Texas
Not resolved
3.3
Details
2 comments

Went shopping 3:30PM on a Saturday. One register going with 10 people in line.

Unacceptable! No store employees found. This is very poor customer service and my question is where is the Store Manager? Either they are MIA or incompetent.

This could be a great store but the customer service is terrible and it just seems like the employees aren't interested in working. This location is on Little School Road, Arlington, TX. The woman who finally came out to open another register came from the break room area.

What type of store allows employees to go on break when there are customers waiting to give them money. It was unbelievable.

Product or Service Mentioned: Aldi Grocery Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Aldi Grocery Pros: Pricing.

Aldi Grocery Cons: Poor poor customer service.

  • Very Very Poor Customer Service
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Anonymous
#1356880

Aldi stores are busy from open to close...when would you suggest that the employees go on break? Never?

Waiting in line a few extra minutes not worth saving lots of money...than go somewhere else with higher prices and shorter lines. You are paying a lot less at Aldi because they are running the store with maybe 4 people at one given time. You can't expect them to be everywhere at once. The cashiers are the stockers (produce, bread, meat, cooler, freezer)...if there is a spill they clean it up.

Same goes for the managers. They could all be up front ringing, but then who is taking care of the sales floor?

Anonymous
#1237841

What type of store allows employees to go on break when there are customers waiting to give them money...

When I read this, I thought that the employee worked at a bank.

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